At Ultimate Globes, we want you to love your purchase. If your item arrives damaged during shipping, has a defect, is missing parts, or you received the wrong product, we’ll make it right.

To help us resolve the issue as quickly as possible, please include clear photos of the damaged or defective item and the shipping box showing any visible damage as you complete this form.

Please note: We’re only able to assist with orders placed directly through Ultimate Globes.

Are you looking to return an item? Click here

First Name *

Last Name *

Email *

Order Number *

Type of Issue *

Please provide a detailed description of the issue *

If a replacement or parts are required, should we: *

Please enter the address of the new shipping address

Images of Damage or Defects

Choose file or drag here

Supported format: PDF,JPG, JPEG, PNG, MP4,MOV.

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Please upload images of all damage, including to the product and shipping container. Items damaged in shipping require pictures of the shipping box so that we can file a claim with the carrier.

Thank you for contacting us!

We are sorry that you have experienced this issue with your item and we are eager to correct the issues you have reported. Your ticket ID is {{ticket.name}}. Please allow up to 2 business days for us to research and get back with you.

Have a great day!

Thank you for contacting us!

Have a great day!

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